The company's service process usually includes preliminary communication, plan formulation, production or leasing service provision, on-site service and post-maintenance, as follows:
1. Demand communication: The customer proposes a steel formwork order demand and informs the company of the project type, scale, construction period and other information. The company arranges professional customer service personnel to understand the customer's requirements in detail and provide a basis for subsequent services.
2. Scheme design and quotation: If there is a design plan, the company will make a detailed quotation based on the existing plan and material list, if there is no design plan, the company's technical personnel will provide professional steel formwork selection and solutions according to customer needs, determine the specifications and quantity of the formwork, and provide customers with a detailed quotation.
3. Contract signing: After the two parties reach a cooperation intention, they sign a formal contract to clarify the rights and obligations of both parties, including steel formwork price, delivery time, quality standards, after-sales service and other terms.
4. Production or leasing preparation: If it is a production model, the company purchases raw materials according to the contract requirements, arranges production plans, strictly follows the quality control system, and ensures the quality of steel formwork production. If it is a leasing model, the company will allocate steel formworks that meet the requirements from the warehouse and prepare for delivery.
5. Delivery and installation: The company delivers the steel formwork to the construction site at the agreed time and place. At the same time, professional technicians are arranged to provide on-site installation guidance or directly be responsible for installation and commissioning to ensure that the steel formwork is installed accurately, connected firmly, and supported stably.
6. Service during use: During the use of the steel formwork, the company regularly visits customers to understand the use of the steel formwork and promptly handle customer feedback issues. If the steel formwork fails or is damaged, the company promptly arranges maintenance personnel to repair it to ensure the smooth progress of the project construction.
7. Recycling and settlement: After the lease ends, the company promptly recycles the steel formwork, cleans, inspects and maintains it to prepare for the next lease. At the same time, settle accounts with customers to complete the leasing service process. If it is a sales model, the company will provide after-sales service for a certain period of time to deal with quality problems encountered by customers during use.